Support
Start with your company's office. They send invites, approve phones and can fix most account problems right away. If they can't help, email support@verkholm.ca.
Common questions
I can't sign in, or my invite expired
Your company's office admin can send you a new invite. The app is invite-only, so we can't create accounts for individual workers.
I got a new phone
Install the app from the link your company gave you and sign in again. Your admin may need to approve the new phone before it can download jobs.
My phone was lost or stolen
Tell your supervisor or office right away. They can shut off your access straight away, and the app erases its work data from that phone the next time it connects.
My jobs aren't syncing
The app saves your work on the phone and sends it when there's signal. Open the app somewhere with a good connection and wait for the sync badge to clear. Don't delete the app while it shows unsent work, or that work will be lost.
The app says I need to update
Update it from the App Store or Google Play. Older versions may stop syncing so that every phone records jobs the same way.
Delete your account
This covers every app published by Verkholm Inc. on Google Play and the App Store, including apps listed under the name of the company you work for. You can ask to delete your account and the personal details attached to it at any time. We handle these requests for the company that invited you, which owns the records.
- In the app: Settings → Request account deletion, or
- By email, without the app: write to privacy@verkholm.ca with your name, the company that invited you, and the email address you sign in with. We'll confirm it's you by sending a code to that email address before we delete anything.
What gets deleted: your sign-in account and profile (name, email, phone number, role), your registered phones and their device IDs, and your app settings.
What is kept, and for how long: the work records you completed are the company's business records, which it must keep for its utility contracts and by law. They stay, with your name as the person who did the work, along with their photos, GPS points and sign-offs, until the company's retention period ends. When a company stops using the app, it has 30 days to export its records, and then we delete them. Backup copies that still hold your account details expire within about 35 days of the deletion. See our Privacy Policy.
We tell the company about your request, finish deleting your account within 30 days, and then email you when it's done. If you still work for that company, it may need to invite you again before you can use the app. We'll never ask you for a sign-in code.
Contact support
Email support@verkholm.ca and include your company's name, the app's name, your phone model and what happened. A screenshot of the error helps, as long as it shows no customer details.
For companies
Want field software for your crews? Email hello@verkholm.ca.